CAKCITY SERVICE GUARANTEE
CAKCITY insist on the concept of “Reasonable Price, Trusted Quality”, devote to provide best quality human virgin PRODUCTS and trusted customer service. We focus on the combination of customer experience and product sales, listen to our customers through various channels of sharing and interactive communication, improve the quality of products and services.



PRE-SALE SERVICE
Honest products description—All of our products description is honest and all pictures you see in your store are real shot.
24 hours online—We will reply you within 24 hours and answer all the questions honestly with patience.
Quick massages reply—We check emails and massages within 24 hours, answer your questions ASAP.
Considerate packages tracking service—We give your tracking number at first time when we send the PRODUCTS out.



AFTER SALE SERVICE
Service guidance—If you have any problems about the PRODUCTS, contact us at first time.
Timely and effective response—We will try our best to help you solve your problems.
Reasonable return policy—Responsible for the goods that are not non-artificial damaged, and sent by wrong type, color, or length within 7 days.
Professional after-sale service—Perfect return and exchange service as well as refund system, providing the best after-sale guarantee for you.



NOTICE:

All the products provided by CAKCITY store will be commissioned to the third-party professional logistics companies or Courier Company for delivery. If customers are dissatisfied with our service or delivery, please contact us.
CAKCITY and logistics partners will take the risk of product damage in the process of logistics services.

After you receive the goods, CAKCITY strongly recommends that you check the appearance, quantity, accessories and other aspects of the goods carefully. CAKCITY will always focus on customer experience, properly handle service issues during use.After you receive the goods, CAKCITY strongly recommends that you check the appearance, quantity, accessories and other aspects of the goods carefully. CAKCITY will always focus on customer experience, properly handle service issues during use.

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